No additional charges for electricity and water usage will be levied, in the case of daily rental. For rental periods exceeding 20 nights, electricity charges will be the renter’s responsibility (according to actual usage as indicated on the meter). The electricity charge will be collected in cash at the rate of 7.00 Baht net per unit.
Following completion of the reservation and payment process through the website, the lessor agrees to provide the serviced apartment or property as requested by the tenant.
Prior to starting the lease and before the tenant may enter the apartment, the lessor shall be notified and will receive full payment from the tenant.
The tenant must first acquire the key at the Lessor’s office (inside Rocco’s lobby) and present the rental confirmation and identification documentation. The key shall be returned to the same location on the date of departure.
The tenant shall provide truthful information while interacting or making bookings with the lessor through the website. False information or any fraudulent activities will be rejected or result in cancellation from the lessor without notification and refund.
The lessor shall provide secured web transactions, data encryption and payment through the website. The lessor will utilize the payment gateway service from trusted operator therefore; the tenant is subjected to the payment gateway operators’ terms and conditions. The lessor reserves the right not to compensate for any damages that arises herein.
The lessor shall provide secure accommodation to the facilities according to Thailand’s safety standard for serviced apartment. The tenant should inform the lessor immediately should there be any failure of the facility and safety. Otherwise there is an understanding by both parties, that the services provided by the lessor have fully met its standard.

• In order to secure the reservation, the tenant must complete the full payment process, through the lessor’s online secured payment gateway, prior to start of rental period. The lessor will provide the confirmation number to the tenant. All rates are calculated in Thai Baht and includes all taxes.
• The rental fee includes:
  • Occupancy of the apartment for the specified time period
  • Standard utilities, electric appliance, fully equipped kitchen, and/or Internet service (as described in the room description on the Lessor’s website)
  • Bed linens and towels sufficient for stated number of guests in the confirmation voucher and not exceeding maximum allowable guests.
  • Cleaning service twice a week as scheduled and prior to check-in
  • Use of apartment’s facilities such as swimming pool, fitness room, lobby, car park
  • Additional bed linens and towels requested are not included in the rental fee and will incur additional fees (each time item is laundered/replaced by the Lessor):

Refund

• A refundable key deposit of THB 2,000 is required for bookings made up to 7 nights and THB 5,000 for bookings of 7 nights or more.
• Our office hour is between 9 AM to 6 PM.
• For late check-in (after 6 PM) or early check-out (before 9 AM), kindly notify us in advance. Check in/out outside the operating hours might not be entertained without prior notification.

• The Lessor’s office operating hours are 09:00 until 18:00, Everyday.
• Check in time: 14:00 until 18:00
• Check out time: 9:00 until 11:00
• Check in/outs outside the lobby operating hours might not be entertained without prior notification.
• For check-in outside the lobby operating hours, please pick up the room key and front door key card at the safe box located with Security Guard. The safe box password will be provided by email prior to arrival.
• For check-out outside the lobby operating hours, kindly notify the Lessor in advance

• Tenant agrees to abide by the Rules and Regulations of the apartment. If the tenant breaches them, the building management has the right to inform local authorities, give warnings or fines, and terminate the usage/access of the apartment or other measures as deemed appropriate.
• Tenant agrees that the number of people occupying the apartment at one time will not exceed the maximum occupancy number indicated on the confirmed reservation. The lessor shall not be responsible for any problem arising during a rental in which the number of persons occupying the apartment exceeds the maximum occupancy provided herein.
• Where it is found that the number of guests exceeds the maximum stated occupancy, the lessor reserves the right to terminate rental without refund.
• The tenant will personally occupy the apartment for said dates and shall not sub-let the apartment under any circumstances.
• Pets are strictly not allowed. If found, the Tenant shall remove it immediately, at his/her own expense or the lessor may terminate rental without refund.
• The tenant agrees not to smoke or allow visitors to smoke inside the apartment or in the common areas of the building of which the apartment is a part. Smoking is allowed outside the buildings, balcony, and garden (when indicated as permissible by notice at the apartment). The tenant will agree to have full responsibility and pay applicable extra charges for the failure to follow the regulations and set off the fire alarm.
• Smoke detectors are installed inside the room for safety. Alarms caused by misuse or inconsiderate use of in-room equipment shall be the tenant‘s full responsibility and subject to applicable extra charges.
• Neither candle lighting nor oil burner is allowed in the rented room for safety reasons.
• Energy savings is crucial, kindly turn off the electricity and air-conditioning before leaving the room.
• Renter will keep the apartment clean and dispose leftover food/rubbish at the garbage room daily and prior to checking out; otherwise a rubbish collection fee will be deducted from the cash deposit.

Lost key/Access Card

• If the renter loses the key or apartment access card of the property, the renter must inform the lessor immediately, and report any damages that occurs on the apartment during the renter’s stay. For security reasons, the lessor will be required to change the locks. Renter agrees to pay this cost of 5,000 baht. Furthermore, the building access card will be charged at THB 1,000 per card. Please note that the spare key is kept at a different location, which cannot be accessed immediately. The key is secured and cannot be copied for security reason.

In room amenities breakdowns

• The in room check-list will be proposed to the renter on the check-in and check-out date. The renter agrees to pay the applicable extra charge in case of any damages or losses occurred by the use of the renter.

Building and common areas breakdowns

• The lessor cannot be held responsible for any breakdown/availability of any equipment/services in the property or any common areas of the building, which the apartment is a part of (e.g. elevator, swimming pool, fitness room), nor for failure of public utilities (e.g. water, electricity, cable station, internet). Please alert the lessor as soon as problems are identified. Every effort will be used to resolve the problems in a timely manner.
• If the renter’s preferred room is unavailable due to machine breakdown or interior maintenance, the lessor has the right to change the room without prior notice.
• After check in, if the renter’s room becomes unliveable due to uncontrollable factors such as in-room equipment failure, the lessor will relocate the renter to another room of similar standard until the issue/breakdown has been resolved.

Photographic Content

• All pictures on the Lessor’s website are the copyright of the Lessor’s photographer.
• All in-room pictures, amenities, views, furniture, and apartment facilities were taken as-is and on-location. No alterations were made to the interior or exterior of the room or pictures except for photographic color and lighting enhancement.
• Tenants shall bear in mind that it is not possible to take pictures from all angles of the room, amenities, views, furniture, and apartment facilities. Therefore, the tenant shall make their decision and reserve the room based on the available pictures.

Privacy of individual

• The tenant must be aware that the properties or facilities are private residences. All activities and behavior must not violate other residents’ privacy and disrupt the good living atmosphere. No loud noise or disturbances to other residents is allowed throughout the properties. The person in charge or security of the properties, have the right to take controllable action toward any disturbance activities. This includes warning notification and termination. No refund will be given if the tenant is in breach of the above condition.

Termination

• If the tenant infringes any section of this agreement, or violates or in breach of any part of this agreement, the tenant agrees that this agreement will be terminated and the tenant agrees to return the key and apartment immediately. In such case, no refund is granted. The contract shall become binding once payment transaction is completed and shall be governed by and construed and interpreted in accordance with the law of the kingdom of Thailand.

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